Frequently asked questions

Can I receive a call if I have a zero balance?
Yes, you can receive calls even if your SIM has a zero balance.

Does WellTell SIM work in Russia?

WellTell International SIMs work in Russia.

How to make calls fr om WellTell SIM?
To make a call, the phone number should be typed in international format. For example, if you need to make a call to number +442721234567 the number should have a following format: +442721234567.
For main destinations the call is done by means of direct call feature.
If a subscriber is in a zone where the camel call doesn’t function, the call would be done by means of call back feature:
After dialing you will see a message «Wait for a Call», in a few seconds you will get an incoming call to your phone. Answer the phone and wait for the subscriber's answer. Ratification of the call starts from the beginning of the conversation.

What to do if the camel call doesn’t function? (error 221)
The most common way to eliminate this error – to turn on the call back feature (available in SIM Menu or by dialing command #954). You can also manually switch to another operator or choose other profile in SIM Menu.

How to activate WellTell SIM?
Dial *101# on your phone.

How to check WellTell SIM balance?
Dial *100# or *102# or *105# on your phone.

How much costs the call to technical support team from abroad?
The call to technical support team to numbers +78124580112 or 0500 are free for WellTell SIMs even if you have zero balance or expired voice package.

How to make calls to WellTell numbers from Russia? What does it cost?
A call to WellTell number should be done in following format:
From mobile phone: +44 797 ХХХХХХХ
From land line: 8 10 44 797 ХХХХХХХ
In this case the call cost depends on your current operator outbound rate sheet. For WellTell SIMs all calls are free. The call to WellTell SIM can cost less if the subscriber uses “Keep your local number” feature.

Does WellTell SIM work in Great Britain?
Yes, WellTell international SIM works in Great Britain.

Is it possible to use WellTell SIM card in iPhone or iPad?
Yes, it is possible. You can order a special WellTell SIM-card by using our web-site or buy it from our dealers (Dealers list is on the website under "Wh ere to buy").

Do I need to configure the mobile phone for the SIM-card WellTell?
You don't need to configure your mobile phone in order to use WellTell international SIM-card.

Is data available for WellTell subscribers (GPRS/EDGE/3G)?
Internet service is available when you activate Internet packets. You can learn the price for the Internet here: Mobile data. You can learn about operators in each particular country by using country search (Rate - More details - Choose a country).

How to top up the balance of WellTell SIM card?
You can top up using our web-site .

What is the validity of WellTell SIM-card?
Validity of WellTell International SIM-card is unlimited. If your balance is not topped up and there are no calls done within 2 years, SIM card profile gets reclaimed.

Can I top up SIM balance before activating SIM card?
Yes, you can make a top up before activating SIM card.
Ins ert a WellTell SIM-card in your phone. Once the SIM-card is registered in the network, you will recieve a SMS with a phone number. After this you can add funds to your account using our web-site .
In order to learn your number, dial on your mobile phone *103# and press «CALL» button. To learn your SIM ID - *110# and press «CALL» button.

I have bought WellTell SIM card. How to check if it works?
1)       Ins ert the SIM-card in to a mobile phone, turn it on and wait for the SIM-menu to be loaded. It can take some time.
2)       In a case if the phone hasn’t connected the network, it is required to sele ct the network manually in Settings: “Network operator” -> “Search networks”, do the “Search networks manually” (Names of parameters can derive according to different phone models).
3)       In order to start using the phone, you should activate a SIM card. Dial *101# on your phone.

How to top up WellTell SIM balance, being abroad?
Being abroad you can add funds to your WellTell international SIM-card balance at our web-site by Visa or MasterCard credit cards.

Communication services are billed in rubles or EURO? 

Communication services are billed in EURO.

How to check WellTell international SIM-card balance in Russia and other countries?
You can check balance of WellTell international SIM-card for free. Dial *100# or *102# or *105# and press «CALL» button.

Is there any commission if I add funds by using VISA or MasterCard credit card?
If you add funds to your balance by using VISA or MasterCard there is no commission. The card gets charged in the currency of the card equal to the amount in EURO according to the exchange rate of your bank.